BDQ - Help Center
  1. BDQ - Help Center
  2. Support

Support

Welcome! You can raise a BDQ Support request from the options provided.
https://help.bdq.cloud/

  • Product Support

    Technical support, Report a bug, Add feature request
  • Project Delivery Support

    Project Inquiry, UAT feedback, Customer Project feedback
  • Other Requests

    Other questions, Contract enquiry, Enhancement hours request, Project team health, Tier 3 service request
Required fields are marked with an asterisk*
Powered by Jira Service Management
{"xsrfToken":"fc1c37b8ba357e5315dc5c5e469b03ad83878b92_lout","branding":{"id":"29","key":"bdqac","name":"Support","portalBaseUrl":"/servicedesk/customer/portal/29","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/29/11","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#630b53","headerLinkHoverBGColor":"#630b53","headerBadgeColor":"#630b53"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/b951c790-9b84-477d-96eb-0848a13c6520/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlM2FkMjUwMy1iNDA0LTRiMjItYTg5Zi1jZWE1MDBlOWU1NTQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmI5NTFjNzkwLTliODQtNDc3ZC05NmViLTA4NDhhMTNjNjUyMCI6WyJyZWFkIl19LCJleHAiOjE3NjM1NDYxNjAsIm5iZiI6MTc2MzU0NTU2MH0.vCmHrx66JqeNx1e2VP2boCEKNSaXU0hSx45_wiHZQ6I&client=e3ad2503-b404-4b22-a89f-cea500e9e554&mode=fit","logoId":"b951c790-9b84-477d-96eb-0848a13c6520","isLogoAvailable":true,"helpCenterTitle":"BDQ - Help Center","sharedPortalName":"BDQ - Help Center","userInitialAnnouncementHeader":"BDQ Knowledge Base","userInitialAnnouncementMessageWiki":"<p>Discover guides, tutorials, and troubleshooting tips all in one place: <a href=\"https://help.bdq.cloud/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">BDQ Knowledge Base</a></p>","translations":{"fi-FI":{"localeDisplayName":"Finnish (Finland)"},"uk-UA":{"localeDisplayName":"Ukrainian (Ukraine)"},"en-US":{"localeDisplayName":"English (United States)"},"no-NO":{"localeDisplayName":"Norwegian (Norway)"},"zh-CN":{"localeDisplayName":"Chinese (China)"},"is-IS":{"localeDisplayName":"Icelandic (Iceland)"},"nl-NL":{"localeDisplayName":"Dutch (Netherlands)"},"cs-CZ":{"localeDisplayName":"Czech (Czechia)"},"ja-JP":{"localeDisplayName":"Japanese (Japan)"},"hu-HU":{"localeDisplayName":"Hungarian (Hungary)"},"de-DE":{"localeDisplayName":"German (Germany)"},"ko-KR":{"localeDisplayName":"Korean (South Korea)"},"pt-BR":{"localeDisplayName":"Portuguese (Brazil)"},"sk-SK":{"localeDisplayName":"Slovak (Slovakia)"},"es-ES":{"localeDisplayName":"Spanish (Spain)"},"it-IT":{"localeDisplayName":"Italian (Italy)"},"ru-RU":{"localeDisplayName":"Russian (Russia)"},"pl-PL":{"localeDisplayName":"Polish (Poland)"},"pt-PT":{"localeDisplayName":"Portuguese (Portugal)"},"ro-RO":{"localeDisplayName":"Romanian (Romania)"},"sv-SE":{"localeDisplayName":"Swedish (Sweden)"},"da-DK":{"localeDisplayName":"Danish (Denmark)"},"et-EE":{"localeDisplayName":"Estonian (Estonia)"},"en-UK":{"localeDisplayName":"English (UK)"},"fr-FR":{"localeDisplayName":"French (France)"},"vi-VN":{"localeDisplayName":"Vietnamese (Vietnam)"},"en-GB":{"helpCenterTitle":"BDQ - Help Center","sharedPortalName":"BDQ - Help Center","announcementHeader":"BDQ Knowledge Base","announcementMessage":"Discover guides, tutorials, and troubleshooting tips all in one place: [BDQ Knowledge Base|https://help.bdq.cloud/]","localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-GB","userLanguageTag":"en-US","portalThemeColor":"#850f6f","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/8956306e-fc92-4129-8c85-9ec0d5498077/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlM2FkMjUwMy1iNDA0LTRiMjItYTg5Zi1jZWE1MDBlOWU1NTQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjg5NTYzMDZlLWZjOTItNDEyOS04Yzg1LTllYzBkNTQ5ODA3NyI6WyJyZWFkIl19LCJleHAiOjE3NjM1NDYxNjAsIm5iZiI6MTc2MzU0NTU2MH0.zhDyA1rZpf_sD1JfZxqQhFkkPHMhdaKUiu2uOkYMCEI&client=e3ad2503-b404-4b22-a89f-cea500e9e554&height=300&mode=fit","bannerMediaApiFileId":"8956306e-fc92-4129-8c85-9ec0d5498077","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#850f6f","topBarTextColor":"#ffffff","hasTopBarBeenSplit":true},"portal":{"id":"29","key":"bdqac","projectId":13501,"serviceDeskId":29,"name":"Support","description":"<p>Welcome! You can raise a BDQ Support request from the options provided.<br> <a href=\"https://help.bdq.cloud/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://help.bdq.cloud/</a></p>","portalBaseUrl":"/servicedesk/customer/portal/29","reqTypes":[{"id":"383","name":"Add feature request","descriptionHtml":"","callToAction":"Add feature request","introHtml":"<p>Request to add a new feature to the system.</p>","icon":14040,"iconUrl":"https://bdq.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14040","groups":[111],"key":""},{"id":"230","name":"Contract enquiry","descriptionHtml":"","callToAction":"Contract enquiry","introHtml":"<p>Any question related to contract details, dates or reports.</p>","icon":11503,"iconUrl":"https://bdq.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11503","groups":[67],"key":""},{"id":"314","name":"Customer Project feedback","descriptionHtml":"","callToAction":"Customer Project feedback","introHtml":"<p>Provide feedback and bug reports for customer projects with BDQ</p>","icon":14068,"iconUrl":"https://bdq.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14068","groups":[112],"key":""},{"id":"346","name":"Enhancement hours request","descriptionHtml":"","callToAction":"Enhancement hours request","introHtml":"<p>If you have an enhancement hours contract with us, please enter your request and we will be in contact to book it in</p>","icon":13858,"iconUrl":"https://bdq.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13858","groups":[67],"key":""},{"id":"226","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":11526,"iconUrl":"https://bdq.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11526","groups":[67],"key":""},{"id":"420","name":"Project Inquiry","descriptionHtml":"","callToAction":"Project Inquiry","introHtml":"<p>Use this request type for project-related queries, clarifications, escalations, or advisory support.</p>","icon":14058,"iconUrl":"https://bdq.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14058","groups":[112],"key":""},{"id":"349","name":"Project team health","descriptionHtml":"","callToAction":"Project team health","introHtml":"","icon":13859,"iconUrl":"https://bdq.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13859","groups":[67],"key":""},{"id":"227","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing with our apps.</p>","icon":14017,"iconUrl":"https://bdq.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14017","groups":[111],"key":""},{"id":"223","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help? Select this to request assistance.</p>","icon":14070,"iconUrl":"https://bdq.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14070","groups":[111],"key":""},{"id":"384","name":"Tier 3 service request","descriptionHtml":"","callToAction":"Tier 3 service request","introHtml":"<p>Tier 3 service request, implemented originally for SG drawdown days</p>","icon":13880,"iconUrl":"https://bdq.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13880","groups":[67],"key":""},{"id":"366","name":"UAT feedback","descriptionHtml":"","callToAction":"UAT feedback","introHtml":"<p>Use this request type to log UAT defects, test results, or clarification requests related to ongoing testing cycles.</p>","icon":13992,"iconUrl":"https://bdq.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13992","groups":[112],"key":""},{"id":"256","name":"Convert sessions into days","descriptionHtml":"","callToAction":"Convert sessions into days","introHtml":"","icon":11526,"iconUrl":"https://bdq.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11526","groups":[],"key":""},{"id":"259","name":"Freeze a month for an annual contract","descriptionHtml":"","callToAction":"Freeze a month for an annual contract","introHtml":"","icon":11502,"iconUrl":"https://bdq.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11502","groups":[],"key":""},{"id":"388","name":"Master Incident","descriptionHtml":"","callToAction":"Master Incident","introHtml":"","icon":13871,"iconUrl":"https://bdq.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13871","groups":[],"key":""},{"id":"387","name":"Master Incident","descriptionHtml":"","callToAction":"Master Incident","introHtml":"","icon":13871,"iconUrl":"https://bdq.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13871","groups":[],"key":""},{"id":"258","name":"Terminate annual contract","descriptionHtml":"","callToAction":"Terminate annual contract","introHtml":"","icon":11539,"iconUrl":"https://bdq.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11539","groups":[],"key":""},{"id":"257","name":"Terminate monthly contract","descriptionHtml":"","callToAction":"Terminate monthly contract","introHtml":"","icon":11510,"iconUrl":"https://bdq.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11510","groups":[],"key":""}],"reqGroups":[{"id":111,"name":"Product Support"},{"id":112,"name":"Project Delivery Support"},{"id":67,"name":"Other Requests"}],"orderMapping":{"112":[420,366,314],"97":[349],"111":[223,227,383],"109":[384],"103":[366],"67":[226,230,346,349,384]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"e84b6f7c-b298-3d44-babd-25af2e72c77a","appLinkName":"System Confluence","appLinkUrl":"https://bdq.atlassian.net/wiki","spaceKey":"SUPPORT","spaceName":"SUPPORT KB","spaceUrl":"https://bdq.atlassian.net/wiki/spaces/SUPPORT","isServer":false},"labels":[],"projectKey":"SUPPORT","serviceDeskId":29,"kbLinkDomainURLs":["https://bdq.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":29,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SUPPORT","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United Kingdom)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlM2FkMjUwMy1iNDA0LTRiMjItYTg5Zi1jZWE1MDBlOWU1NTQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMzUwMSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjM1NDY3NjAsIm5iZiI6MTc2MzU0NTU2MCwiYW5vbklkIjoiYW5vbi11c2VyIn0.QXiXUoRGlG6vrnaoHz1fHNtrNjanRGphWK-R1ID2sSk","targetCollection":"upload-project-13501","endpointUrl":"https://api.media.atlassian.com","clientId":"e3ad2503-b404-4b22-a89f-cea500e9e554","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":384,"projectId":13501,"issueType":{"id":"11001","name":"Service Request"},"form":{"name":"Tier 3 service request","descriptionHtml":"","callToAction":"Tier 3 service request","intro":"<p>Tier 3 service request, implemented originally for SG drawdown days</p>","instructions":"","icon":13880,"iconUrl":"https://bdq.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13880","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_12101","fieldConfigId":"13304","label":"Impact","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10504","label":"Extensive / Widespread","selected":false,"children":[]},{"value":"10505","label":"Significant / Large","selected":false,"children":[]},{"value":"10506","label":"Moderate / Limited","selected":false,"children":[]},{"value":"10507","label":"Minor / Localized","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_12107","fieldConfigId":"13310","label":"Urgency","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10520","label":"Critical","selected":false,"children":[]},{"value":"10521","label":"High","selected":false,"children":[]},{"value":"10522","label":"Medium","selected":false,"children":[]},{"value":"10523","label":"Low","selected":false,"children":[]}],"noneOptionRequired":true}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/29/create/384","requestValidateBaseUrl":"/servicedesk/customer/portal/29/validate/384","calendarParams":{"firstDay":0,"date":"2025-11-19T09:46:01+0000","useISO8601WeekNumbers":true,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"e84b6f7c-b298-3d44-babd-25af2e72c77a","appLinkName":"System Confluence","appLinkUrl":"https://bdq.atlassian.net/wiki","spaceKey":"SUPPORT","spaceName":"SUPPORT KB","spaceUrl":"https://bdq.atlassian.net/wiki/spaces/SUPPORT","isServer":false},"labels":[],"projectKey":"SUPPORT","serviceDeskId":29,"kbLinkDomainURLs":["https://bdq.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlM2FkMjUwMy1iNDA0LTRiMjItYTg5Zi1jZWE1MDBlOWU1NTQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMzUwMSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjM1NDY3NjEsIm5iZiI6MTc2MzU0NTU2MSwiYW5vbklkIjoiYW5vbi11c2VyIn0.rvgeLExi-WxMmPeZmtLZRRTFBPtJ4UlijYFFfep23wQ","targetCollection":"upload-project-13501","endpointUrl":"https://api.media.atlassian.com","clientId":"e3ad2503-b404-4b22-a89f-cea500e9e554","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{"id":3,"updated":"2024-04-11T14:28:12.636734905Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[384],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":3,"name":"Tier 3 service Request","submit":{"lock":false,"pdf":false},"templateFormUuid":"321ddaf0-2db5-42aa-8f66-2c46032b1d9d"},"layout":[{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":1},"layout":"default","localId":"a847da11-c4c6-4b0e-8cc2-d02ca643a236"}},{"type":"paragraph","content":[]}]}],"conditions":{},"sections":{},"questions":{"1":{"type":"tl","label":"What issue does this link to?","description":"","validation":{"rq":true},"choices":[],"questionKey":""}}},"uuid":"321ddaf0-2db5-42aa-8f66-2c46032b1d9d"},"proforma":{"formExists":true,"formValid":true,"formTemplateData":{"id":3,"updated":"2024-04-11T14:28:12.636734905Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[384],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":3,"name":"Tier 3 service Request","submit":{"lock":false,"pdf":false},"templateFormUuid":"321ddaf0-2db5-42aa-8f66-2c46032b1d9d"},"layout":[{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":1},"layout":"default","localId":"a847da11-c4c6-4b0e-8cc2-d02ca643a236"}},{"type":"paragraph","content":[]}]}],"conditions":{},"sections":{},"questions":{"1":{"type":"tl","label":"What issue does this link to?","description":"","validation":{"rq":true},"choices":[],"questionKey":""}}},"uuid":"321ddaf0-2db5-42aa-8f66-2c46032b1d9d"},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=bdq","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"fc1c37b8ba357e5315dc5c5e469b03ad83878b92_lout","baseUrl":"https://bdq.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://bdq.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"2147483647","gravatarEnabled":false,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"e3ad2503-b404-4b22-a89f-cea500e9e554","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"0da5457751d147ecb512f53c78049ce3","siteDefaultLanguageTag":"en-GB","featuredValues":{"multiHelpCenterEnabled":true,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":true},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://bdq.atlassian.net","edition":"premium","anonymousEnabled":true,"requestIntroEnabled":true}