BDQ - Help Center
  1. BDQ - Help Center
  2. Support

Support

Welcome! You can raise a BDQ Support request from the options provided.
https://help.bdq.cloud/

Support Requests

  • Technical support

    Need help? Select this to request assistance.

  • Report a bug

    Tell us the problems you're experiencing with our apps.

  • Add feature request

    Request to add a new feature to the system.

  • Enhancement hours request

    If you have an enhancement hours contract with us, please enter your request and we will be in contact to book it in

  • Customer Project feedback

    Provide feedback and bug reports for customer projects with BDQ

  • Contract enquiry

    Any question related to contract details, dates or reports.

  • Other questions

    Don't see what you're looking for? Select this option and we'll help you out.

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